Understand your franchise’s lead distribution & manage brand consistency
AVANSER will give you unique phone numbers for each of your traditional offline advertising channels, allowing you to know which advertisement is generating phone enquiries.
Real-time tracking of marketing performance
AVANSER Call Tracking makes it easy to see how many leads each marketing channel is generating. See the advertising source (online or offline), search engine, keyword, location and more! In-house marketing teams and/or marketing agencies can then use this data to reduce marketing waste while optimising existing marketing performance to drive more calls!
Call line too hot to handle?
If you’re getting more calls than you know what to do with, AVANSER’s Call Routing allows you to set up powerful call management options and rules, giving you complete control over how calls are channeled and managed. Send sales calls to the sales team and customer service calls to the customer service team – no awkward department transfers, efficient for both customer and team!
- Re-route calls based on busy seasonal periods to reduce missed calls.
- Set up dynamic menu systems that generate options for callers on-the-fly depending on their postcode.
- Control, automate and send leads to different locations based on rules you specify.
- Reduce the risk of missed calls by setting up call forwarding processes.
Ensure brand consistency
AVANSER’s Call Conversion solutions help franchise stakeholders monitor exactly what’s happening on each inbound sales call.
- Does each branch handle calls the same way?
- Do they ask the same questions and have good product knowledge?
- Are customer service inquiries being handled efficiently?
- Are calls being missed?
Convert missed calls into new sales
Based on our own call data, on average, Australian businesses miss 17% of their calls – not happy Jan!
Obviously, missed calls are wasteful to a business, but they can also be dangerous, leading a customer to maybe reach out to a competitor!
AVANSER’s Call Tracking & Analytics solution helps you minimise and even eliminate missed calls by sending an instant email to your team so they can quickly convert that call into a sale – don’t let any customer be the one that got away.
For a bustling business with fantastic franchises, you need AVANSER.
“We are a small business that didn’t need much of the advanced features, but as we grew, our awesome Account Manager TL has been awesome to step up and guide us on how to maximise the system. The AVANSER team is customer centric and customer service focused.”