Conversation and action layer
AI Voice Agents
Handles configured phone or website voice conversations, uses approved actions and can hand off to your team where the required service and setup are available.
Explore AI Voice Agents →
Products
Make every call easier to review
Caller Insights helps teams review call information through available transcripts, summaries, indicators and configurable evaluation workflows. Exact outputs depend on the enabled service and setup.
Plain-English product guide
How the products fit together
Each offering has a distinct job. These connected solutions can support different parts of the customer journey.
Marketing attribution layer
Call Tracking
Connects eligible tracked calls with available marketing source information and call outcomes.
Explore Call Tracking →Call analysis
Caller Insights
Provides available call-analysis outputs such as transcripts, summaries and configured evaluations for team review.
Explore Caller Insights →Lead management and follow-up
ACE — Automated Customer Engagement
Supports configured lead capture, qualification, distribution, follow-up and revival workflows.
Explore ACE — Automated Customer Engagement →Team call handling
Cloud Contact Centre
Helps teams manage inbound and outbound calls through a cloud-based phone system.
Explore Cloud Contact Centre →Broader connected interaction and decision support
Customer Intelligence Platform
Brings customer interactions across channels into a wider view for reporting and decisions. It is broader than ACE lead follow-up or Caller Insights call analysis, and can connect with other products depending on the selected setup.
Explore Customer Intelligence Platform →How products can connect
These products have distinct roles and can be configured to work together. Connections and integration requirements depend on the selected products and configuration; ask AVANSER to confirm the integrations your setup requires.
Buying options
Availability for separate purchase or bundles varies; contact AVANSER to confirm options.
Illustrative enquiry workflow
This example shows a possible setup; it does not mean every handoff is automatic or included.
- Marketing source: A prospect responds to a campaign and calls. Call Tracking can associate the call with available source data when tracking is configured.
- Conversation: A configured AI Voice Agent can answer selected calls, handle agreed requests and use supported actions such as routing or booking when the required connection is available.
- Follow-up: With the required connection configured, enquiry details can be sent to ACE for qualification, distribution and follow-up.
- Reporting: Caller Insights can provide available call-analysis outputs for review. Customer Intelligence Platform may connect broader interaction and outcome data, subject to integration and agreed scope.
Useful outputs for call review
Confirm availability, language coverage, configuration and delivery method for your proposed service.
Call transcript
A written record of a call may be available where transcription is enabled and supported for the call and language.
Call summary
A concise summary can help a team understand the main points without replaying the entire recording; staff should check the recording when detail matters.
Intent and sentiment indicators
Analysis can surface possible intent or sentiment for human review. These indicators are prompts to assess, not definitive statements about a caller.
Configurable evaluation
Agreed criteria can support structured call reviews and quality workflows, subject to the available evaluation tools and configuration.
Review alerts
Configured alerts can help direct selected calls to a review queue. They do not guarantee that every risk, compliance issue or service concern is detected.
Coaching and follow-up
Teams can use reviewed examples to identify coaching opportunities, correct a service issue or plan a suitable customer follow-up.
Illustrative report — sample content
Use analysis as a starting point for review
A report might show a transcript, a short summary, an intent or sentiment indicator and a configurable evaluation result. A team member can check the original call, confirm what happened and choose whether coaching or follow-up is appropriate. This is an example of a review process, not a live product screenshot or a promise of error-free analysis.
- Check the source call before making a decision
- Use consistent evaluation criteria agreed with your team
- Treat automated flags as indicators for human assessment
- Confirm alert routing and review responsibilities during setup
Recording, redaction and connected systems
Recording, retention, access and any personal-information or payment-card redaction options depend on the relevant product configuration and agreed service. Confirm the specific coverage before relying on redaction for a process. For connections to other systems, see Integrations and Advanced APIs. For a broader connected interaction and decision-support offering, see the Customer Intelligence Platform.