CONTACT CENTRE
A cloud based solution for all your call centre needs
AVANSER’s Real Time Intelligent Call Centre, is a cloud based call centre solution providing unprecedented analytics & insight about where your calls came from and how they were handled by your teams in real time.
Our solution offers easy management of your phone system to make the customer call journey smooth and pleasant. On top of that, there is no massive investment in hardware required, which makes it highly flexible and scalable to your business needs.
Our solution and its benefits.
Cloud Based
Set up anywhere worldwide with an internet connection. No additional hardware or software required.
Transparency
See how your teams are doing anywhere you have an internet connection. Ideal for unifying multi-site and multi-national teams.
Flexible & Scalable
Unlike traditional systems, ours can scale with your business. Start with small teams and call volumes and build to corporate level call centres without needing to upgrade any equipment.
Easy to Set Up
Because our solution can easily work with your existing equipment, it can be implemented without disruption. Calls can be received as per normal while the configuration to manage the call flow is in progress to ensure the right people get calls at the right time.
No High Risk Investment
In contrast to traditional call centre systems where you need to invest a small fortune on software, hardware, setup and licensing fees, with our solution you can simply use your existing equipment and scale as your business grows.
Work from Anywhere
Our solution lets your team take calls anywhere without the restriction of having to be onsite. Ideal for agents working form home, multi-site teams and international teams.
Real-Time Analytics & Insights
Our solution's clear and intuitive real-time dashboard lets your data do the talking by providing live insights and analytics in the a simple and effective way.
How our solution works
Our solution is a cloud based solution for all your call centre needs. It enables businesses of any size to adopt a call management system where inbound and outbound calls can be better managed.
At the start of the day agents log into AVANSER’s web based portal and click a button to signal that they are ready to start handling calls. Once our solution knows they are ready for calls your agents can go about their day as normal, it’s that simple. If your agents ever need a break they just click a button and our solution knows not to pass them calls until they return. While your agent goes about their day our solution will capture a range of data about your phone calls, such as the call status, duration, talk time, call recording, caller location and more. It will also capture details on how your team are working, like how many calls were answered or missed, average talk times, times spent on break and more.
