Not only data, strengthen your team and your business with our compliance and quality control tools.
AVANSER’s AI-powered sentiment analysis can automatically review your calls to identify compliance gaps, caller sentiment, and the reasons why customers or prospects are contacting your business – Good!
AVANSER’s Call Evaluation lets you evaluate your team’s calls, our fully customisable solution allows for segmentation of the review so you can keep an eye on customers satisfaction.
What can AI-powered sentiment analysis do for you?
- Unlock insights from your customer interactions to better measure and improve your overall customer engagement and experience.
- Easily flag high risk calls by identifying erratic caller behaviours, unhappy or abusive calls, and sub-standard handling of calls.
- Identify the factors resulting in call friction to improve future call handling effectiveness and ensure future smooth-sailing.
- AI keeps an ear to the ground for all sales and service calls to monitor and improve your team’s call-handling skills so you can tune in when you need to, and tune out when you don’t.
- Identify areas of improvement inside the sales-driven processes.
- Help you turn the ship around and call back mishandled callers to convert them into new customers.
- Uncover training opportunities.
- Ensure best practices are consistent across the team.
Listen to what your customers are really saying
“We are a small business that didn’t need much of the advanced features, but as we grew, our awesome Account Manager TL has been awesome to step up and guide us on how to maximise the system. The AVANSER team is customer centric and customer service focused.”