Cloud-Based Call Centre
Flexible & Scalable – It can be used remotely or onsite, and can be accessed anywhere in the world. AVANSER’S cloud based call centre can be scaled to your business whether you have one agent or large multi team call centre.
Real Time Statistics – Know the activity in your call centre with real-time up to date information viewable in the AVANSER portal.
Pauses and Breaks – Give transparency to your agent’s actions and have up to 10 pauses and 10 breaks per team.
Gather Business Intelligence – Through the power of AVANSER’s call tracking technology, you can use the cloud-based call centre to attribute your calls to the correct marketing source.
Save your business time and money – You have no hardware and software costs and the need for expensive IT installation, just a simple monthly per user subscription fee.
Enhance Customer Experience – Agents can focus on the customer not the system, with an easy to use interface & Agent Assistant. It can create overflow scenarios to make sure your customers always get help.
Uncover which marketing activities drive sales inquiries.
Get insight into how calls are handled by your team.
Ensure calls are delivered to the right place, every time.
“We would have continued not knowing the numbers, what happened on the calls, whether they were missed, converted, what important words were being said, it’s a bit scary to think about.”Michael Ruttley
Director, Ruttley Plumbing